Thank you for shopping with 3 Gem Stones LLC. We are committed to delivering your orders safely and efficiently worldwide.
Order Processing
- Orders are typically processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or holidays may require additional processing time.
- Customers will receive order confirmation and shipping updates via email.
Shipping Locations
We proudly offer worldwide shipping to customers across multiple countries.
Estimated Delivery Time
Delivery times may vary depending on the destination and shipping method.
Estimated delivery times:
- USA: 3–7 business days
- Canada & Europe: 7–14 business days
- International Orders: 10–21 business days
Please note that shipping times are estimates and may vary due to customs clearance, weather conditions, or carrier delays.
Shipping Charges
Shipping costs are calculated at checkout based on:
- Delivery destination
- Package weight
- Shipping method selected
Free shipping promotions may be offered on selected products or orders.
Tracking Information
Once your order has been shipped, a tracking number will be provided via email so you can monitor your shipment status.
Customs, Duties, and Taxes
International customers may be responsible for:
- Customs duties
- Import taxes
- Local handling fees
These charges are determined by your country’s customs authority and are the customer’s responsibility.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details. 3 Gem Stones LLC is not responsible for delays or lost packages caused by incorrect or incomplete addresses.
Lost or Delayed Shipments
If your package is significantly delayed or lost in transit, please contact us and we will work with the shipping carrier to assist you.
Damaged Packages
If your order arrives damaged:
- Contact us within 48 hours of delivery
- Provide photos of the damaged item and packaging
We will review the issue and arrange a replacement or suitable resolution when applicable.
Contact Information
For shipping-related questions or support, please contact us:
3 Gem Stones LLC
8434 Little Neck, Floral Park, NY 11001, USA
Phone: +1 323 366 5112
Email: customercare@3gemstones.store
Website: https://3gemstones.store